EKIRE Privacy Policy

Effective Date: October 11, 2026
Last Updated: October 11, 2026

This Privacy Policy explains what information EKIRE collects, why we collect it, how it is used and stored, how long we keep it, and what choices and rights you may have.

EKIRE is operated by RackVolt Cloud Solutions Private Limited, an Indian company (CIN: U63999BR2024PTC068951; GSTIN: 10AANCR5738G1ZC).

1. Information We Collect

We collect information needed to operate your account, provide cloud services, process payments, maintain security, and meet our legal obligations.

Account information: Your email address, name, account details, and other information you provide when registering or managing your account.

Billing information: Your billing address, wallet top-ups, transactions, charges, invoices, and payment records. Payment card details are entered directly with our payment gateway and are not stored on EKIRE's servers.

Identity verification information: When identity verification is required, we use a third-party KYC (Know Your Customer) provider to collect and store identity documents and related verification information. The provider handles this information under its applicable privacy and security practices, as well as the arrangements governing its services to EKIRE.

Usage and performance information: Information about the cloud resources you deploy, including server configuration, region, resource allocation, CPU and memory usage, bandwidth, storage, and related performance metrics.

IP addresses and security logs: IP addresses used to access our platform, account activity, server and network logs, and security events. We use this information to maintain service reliability, investigate abuse, and protect our platform and customers.

Communications: Information you provide when contacting our support team, reporting abuse, or communicating with us about your account or services.

2. How We Use Your Information

We use your information to:

• Create and manage accounts, authenticate users, and provide access to the EKIRE console and cloud services.
• Process wallet top-ups, calculate usage charges, issue invoices, and maintain billing records.
• Verify identities where necessary and meet applicable legal, regulatory, and anti-fraud requirements.
• Provision, operate, monitor, and troubleshoot cloud resources.
• Detect fraud, investigate security incidents, prevent abuse, and enforce our Terms of Service and Acceptable Use Policy.
• Respond to support requests and communicate important service, billing, security, and policy updates.
• Comply with legal obligations and establish, exercise, or defend legal claims where necessary.

We do not sell your personal information or use it for advertising.

3. Cookies and Similar Technologies

We use essential cookies and similar technologies needed to keep you signed in, maintain sessions, and protect the security of our platform.

We do not use advertising cookies or third-party advertising trackers.

If our use of cookies or similar technologies changes materially, we will update this policy as appropriate.

4. Who Processes Your Information

We use third-party service providers where necessary to operate EKIRE. These may include:

• Payment gateways, which process payments and related transaction information.
• KYC and identity verification providers, which collect and store identity documents and verification information when identity checks are required.
• Infrastructure and technology providers, which support the hosting, operation, monitoring, and security of our platform.
• Email and communications providers, which deliver account notifications, invoices, and service-related messages.

These providers process information according to the services they provide and the applicable contractual, privacy, and legal requirements.

We do not permit service providers to use personal information for purposes unrelated to their services to us unless otherwise permitted by law.

A current list of our key processors may be requested by emailing support@ekire.net.

5. Where Your Information Is Processed

Your cloud servers and the data you store on them are hosted in the region you select. Our current regions include Houston, United States, and Singapore. Additional regions may be introduced over time.

Account information, billing records, security logs, and other operational information may be processed or stored in countries where EKIRE or its service providers operate.

Some of these countries may have data protection laws different from those in your country of residence. Where applicable law requires safeguards for international transfers of personal information, we will take the required measures.

6. How Long We Keep Your Information

We retain information for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal and regulatory requirements.

• Account information: Retained while your account remains active. Following account closure, we delete or anonymize information when it is no longer needed, except where retention is required or permitted by law.
• Billing and transaction records: Retained for the periods required by applicable tax, accounting, financial, and other legal obligations.
• Identity verification information: Collected and stored by our third-party KYC provider. Retention and deletion are handled according to the provider's applicable practices, our arrangements with that provider, and relevant legal requirements.
• Server and security logs: Retained for up to 12 months, unless a longer period is reasonably necessary for security investigations, abuse prevention, legal compliance, or the establishment or defence of legal claims.
• Performance and usage metrics: Retained for up to 12 months, unless a longer period is reasonably necessary for operational, security, or legal purposes.
• Server data: Data stored on a cloud server is subject to the resource lifecycle and deletion process described in our Terms of Service. When you destroy a server, its associated data is removed as part of the teardown process, subject to any applicable backup or retention arrangements.

Deleted information may remain temporarily in backups or records that must be retained by law, after which it will be deleted or anonymized according to our applicable procedures.

7. Your Privacy Rights and Choices

Depending on your location and the laws that apply, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Withdraw consent where processing relies on your consent.
• Request a copy of certain information in a portable format, where applicable.
• Object to or request restrictions on certain processing, where applicable.
• Raise a complaint with the appropriate data protection authority.

These rights are subject to applicable law and may be limited where we need to retain or process information for legal, security, contractual, or other permitted purposes.

To submit a privacy request, email support@ekire.net. Please identify your account and describe your request. We may need to verify your identity before acting on it.

8. How We Protect Your Information

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

Access to account, billing, and security information is limited to personnel and service providers who need it for legitimate operational, support, security, or legal purposes.

Our third-party service providers are responsible for the security measures applicable to the information they process, subject to their contractual obligations and applicable law.

No internet-based service or method of electronic storage can be guaranteed to be completely secure. We work to protect information, but cannot promise absolute security.

If you believe your account or personal information has been compromised, contact support@ekire.net promptly.

9. Children's Privacy

EKIRE is intended for individuals aged 18 or older and is not directed at children.

We do not knowingly permit individuals under 18 to create accounts or use our services. If we become aware that we have collected personal information from someone under 18 in circumstances where it is not permitted, we will take appropriate steps in accordance with applicable law.

10. Third-Party Websites and Services

Our website or platform may contain links to third-party websites or services. Those services operate under their own privacy policies and practices.

EKIRE is not responsible for the privacy, security, or content practices of third parties outside our control. We encourage you to review their policies before providing personal information.

11. Changes to This Privacy Policy

We may update this policy as our services, data practices, or legal obligations change.

When we make a material change, we will update the “Last Updated” date and, where appropriate, notify customers by email or through the EKIRE console.

The updated policy will be published on our website.

12. Contact Us

For questions about this Privacy Policy, requests concerning your personal information, or other privacy-related concerns, contact:

RackVolt Cloud Solutions Private Limited
EKIRE
CIN: U63999BR2024PTC068951
GSTIN: 10AANCR5738G1ZC

Registered Address:
C/O Priyanka Devi, Floor No. 0, NH-27 Sasamusa, near Chakhasna Sirisiya, Sirisiya, Sirsia, Gopalganj, Bihar – 841505, India.

Privacy and general support: support@ekire.net
Abuse and security reports: abuse@ekire.net