Terms of Service
Effective Date: 11-10-2026
Last Updated: 11-10-2026
These Terms of Service govern access to and use of Ekire's website, cloud infrastructure, control panel, APIs and related services (collectively, the "Services").
Ekire is operated by RackVolt Cloud Solutions Private Limited, a company incorporated in India ("Ekire", "we", "us" or "our"). By creating an account, purchasing a service or using the Services, you agree to these Terms. If you use the Services on behalf of a business or other organization, you confirm that you are authorized to accept these Terms on its behalf. In that case, references to "you" include that organization.
1. Eligibility and Account Registration
You must be at least 18 years old and legally capable of entering into a binding agreement to create an Ekire account.
You agree to provide accurate and current information when registering and to keep your account details up to date. We may request additional information or documentation where reasonably necessary to verify your identity, confirm payment authorization, prevent fraud or meet legal and regulatory obligations.
Each account holder is responsible for maintaining the confidentiality of their login credentials and API keys, managing access granted to team members, and activities carried out through their account. You must notify us promptly if you suspect unauthorized access to your account.
We may restrict registration or require additional verification where reasonably necessary to protect the Services, our customers or the integrity of our payment systems.
2. The Services
Ekire provides cloud computing and related infrastructure services, which may include virtual machines, compute resources, storage, networking, public IP addresses and associated management tools.
The availability, specifications, pricing and features of individual services are described on our website, control panel or applicable service documentation. Features, capacity and deployment regions may vary by service and may change as our infrastructure develops.
You are responsible for selecting resources appropriate to your requirements, configuring your systems and applications, and ensuring that your intended use is compatible with the applicable service specifications.
3. Billing, Wallet and Payments
3.1 Prepaid Wallet
Ekire uses a prepaid wallet for applicable usage-based services. You add funds to your account, and charges for deployed resources and applicable add-ons are deducted from the available balance.
Wallet funds are held for payment of eligible Ekire services. They do not constitute a bank deposit or earn interest.
Wallet top-ups are non-refundable once credited to your account, subject to any refund or other remedy required by applicable law. This provision does not remove any rights you may have in relation to duplicate transactions, billing errors or unauthorized payments under applicable law and the relevant payment provider's procedures.
The treatment of promotional credits, service credits and other non-cash balances is governed by the applicable offer, SLA or Refund & Cancellation Policy.
3.2 Hourly Billing and Monthly Caps
For services billed hourly, the hourly rate is calculated by dividing the applicable monthly price by 730. The total charge for an eligible resource is capped at its published monthly price for the relevant billing month, irrespective of the number of hours it runs during that month.
Where a service has a different billing arrangement, its pricing and billing terms will be displayed before purchase or deployment.
3.3 Resource Lifecycle and Charges
Charges continue while a resource remains provisioned in your account, even if it is powered off or not actively being used.
Destroying a virtual machine ends further charges for that machine in accordance with the billing process. Stopping or shutting down a machine does not cancel it or stop its charges.
Applicable add-ons, including block storage, reserved IP addresses, snapshots, backups and additional bandwidth, may be billed separately at the rates displayed on our pricing page. Charges for storage or other add-ons may continue while they remain allocated to your account, including when detached from a virtual machine.
You are responsible for reviewing your deployed resources and deleting those you no longer require.
3.4 Wallet Balance and Usage Notifications
We may provide notifications when your wallet balance falls below certain levels. These notifications are intended to help you manage usage and should not be treated as a guarantee that funds will remain sufficient for any particular period.
If your wallet balance is exhausted, we may suspend affected resources in accordance with Section 6. You remain responsible for charges properly incurred before suspension.
3.5 Pricing and Taxes
Prices are displayed in the currency specified on the applicable pricing page or checkout screen. Unless expressly stated otherwise, prices exclude applicable taxes, duties and similar government charges, which will be identified or collected where required by law.
You are responsible for applicable taxes arising from your purchase or use of the Services, except taxes imposed on our income.
We may revise our prices as our services, infrastructure costs or operating requirements change. Where a price change affects an existing service, we will provide at least 30 days' advance notice before the revised price takes effect.
If you do not wish to continue using a service at the revised price, you may cancel it before the change takes effect. Continued use of the service after the revised price becomes effective will be billed at the applicable rate.
Where a change must take effect sooner because of a legal requirement, an urgent security concern or another exceptional circumstance beyond our reasonable control, we will provide notice as soon as reasonably practicable.
3.6 Payment Authorization and Verification
Payments are processed through the payment methods and providers made available by Ekire from time to time. You authorize the applicable payment provider and Ekire to process transactions you initiate, including wallet top-ups and other authorized payments.
You must use a payment method that you are legally entitled to use. We may request additional verification or delay a transaction where reasonably necessary to investigate suspected fraud, confirm payment authorization or comply with legal and payment-provider requirements.
For further information about cancellations, refunds and payment disputes, please refer to our Refund & Cancellation Policy.
4. Your Responsibilities
You are responsible for:
- Maintaining the security of your account, credentials, API keys and deployed systems.
- Configuring and maintaining the operating systems, applications, access controls and security settings you use.
- Keeping independent backups of important data and verifying that those backups can be restored.
- Ensuring that your use of the Services complies with applicable law and our Acceptable Use Policy.
- Monitoring resource usage, billing activity and wallet balances.
- Ensuring that you have the rights and permissions necessary to store, process or distribute any data or content through the Services.
Ekire provides infrastructure and related management tools. Unless expressly stated otherwise for a particular service, you remain responsible for the content, software, configurations and data hosted on your resources.
5. Acceptable Use
Your use of the Services is subject to the Ekire Acceptable Use Policy ("AUP"), which forms part of these Terms.
You must not use the Services for unlawful activity, fraud, unauthorized access, abusive network activity, malicious software distribution, prohibited unsolicited communications or other activities restricted by the AUP.
You must not interfere with the security, availability or operation of the Services, other customers' resources or third-party systems. You must also not attempt to bypass applicable resource limits, security controls or account verification requirements.
We may investigate credible reports of abuse or misuse and take action in accordance with these Terms and the AUP.
6. Suspension and Resource Reclamation
6.1 Suspension for Non-Payment
If your wallet balance becomes insufficient to support your deployed resources, we may suspend those resources.
The grace period for restoring suspended resources is 48 hours, beginning when the affected resources are actually suspended. During this period, you may add sufficient funds to your wallet to restore the resources, subject to their availability and the status displayed in your control panel.
If sufficient funds are not added within the 48-hour period, we may terminate and reclaim the affected resources and delete associated data. Data removed through resource reclamation may not be recoverable.
You are responsible for maintaining independent backups of any data you need to retain.
6.2 Suspension for Misuse, Security or Legal Reasons
Where reasonably practicable, we will notify you of a suspected breach and provide an opportunity to address it before suspending or terminating the affected service.
We may act without prior notice where necessary to respond to an active attack, suspected fraud, a serious security incident, unlawful activity, a binding legal requirement or an immediate risk to our infrastructure, other customers or third parties.
Where appropriate, we will communicate the reason for the action and any steps required for reinstatement.
6.3 Effect of Suspension
Suspension does not automatically cancel a resource or terminate its billing unless the applicable service terms expressly provide otherwise. You remain responsible for charges properly incurred under the published billing terms.
Reinstatement may be subject to payment of outstanding amounts, resolution of the relevant issue and any necessary security or identity verification.
7. Availability and Service Level Agreement
The Services may experience interruptions arising from maintenance, hardware or network failures, security events, third-party dependencies or other operational circumstances.
Our applicable Service Level Agreement ("SLA") sets out the specific availability commitments, measurement methods, exclusions and remedies available for covered services. Where the SLA applies, any service credits are governed by that agreement.
Except for commitments expressly stated in an applicable SLA or required by law, we do not guarantee that every service or feature will be continuously available or free from errors.
We may perform scheduled or emergency maintenance where reasonably necessary to maintain, secure or improve the Services.
8. Data, Security and Backups
You retain responsibility for the data and content you store, process or transmit using your resources, including ensuring that your use of such data is lawful.
You are responsible for maintaining appropriate backups of your data. Unless a particular service expressly provides a separate backup commitment, snapshots, backups and similar tools are provided as infrastructure features and should not be treated as a guarantee against data loss.
Destroying a resource, or reclaiming it following suspension, may permanently delete its associated data. We are not responsible for data that becomes unavailable or is deleted as a result of actions taken by you, your authorized users or the normal resource lifecycle, subject to any rights or obligations that cannot lawfully be excluded.
Our collection and handling of personal information are described in the Ekire Privacy Policy.
9. Intellectual Property
Ekire and its licensors retain all rights, title and interest in the Services, including our website, control panel, software, branding, documentation and related intellectual property, except for rights expressly granted to you.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Services for their intended purpose while your account and applicable services remain active.
You retain your rights in content and materials that you own and upload to your resources. You grant Ekire permission to host, transmit, store and process such materials only to the extent reasonably necessary to provide, secure and maintain the Services or comply with applicable law.
You must not copy, resell, reverse engineer or otherwise exploit the Services except where permitted by law or expressly authorized by us.
10. Third-Party Services
Certain services, software, payment methods or integrations may be supplied by third parties or may depend on third-party infrastructure. Their use may be subject to separate terms, licences or policies.
Ekire does not control independent third-party services and is not responsible for their availability or conduct except to the extent required by applicable law or expressly agreed by Ekire.
You are responsible for reviewing and complying with any third-party terms applicable to products or services you choose to use.
11. Warranties and Limitations of Liability
To the extent permitted by applicable law, the Services are provided on an "as available" and "as is" basis, except for commitments expressly stated in these Terms, an applicable SLA or a separate written agreement.
We do not guarantee that the Services will meet every particular business requirement, configuration or workload, or that every feature will operate without interruption or error.
To the extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, exemplary or consequential losses arising from the use of or inability to use the Services. Such losses may include loss of profits, revenue, business opportunities or anticipated savings.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited. Nothing in these Terms removes any non-waivable statutory or consumer rights that apply to you.
12. Responsibility for Claims
You are responsible, to the extent permitted by applicable law, for claims and reasonable costs arising from your unlawful use of the Services, your breach of these Terms or the AUP, or your infringement of a third party's rights through content or activity under your control.
This provision does not apply to the extent a claim results from Ekire's own breach or conduct for which responsibility cannot lawfully be excluded.
13. Cancellation and Termination
You may stop using the Services at any time. To stop billing for a resource, you must destroy that resource or delete the applicable billable add-on through the control panel or another supported method.
Closing your account is separate from cancelling individual resources. You should remove any resources and add-ons you no longer require before closing the account.
We may terminate or restrict access to the Services in accordance with these Terms, the AUP, applicable law or an applicable written agreement.
Wallet top-ups are non-refundable, subject to Section 3.1 and applicable law. Account closure does not create an entitlement to a refund of wallet funds.
Termination does not affect rights, obligations or charges that accrued before termination, or provisions that by their nature are intended to continue afterward.
14. Changes to the Services or These Terms
We may update the Services, pricing, documentation or these Terms as our operations, products or legal obligations change.
For material changes to these Terms, we will provide reasonable advance notice through the control panel, email or another appropriate channel where practicable. Changes required immediately for legal, security or fraud-prevention reasons may take effect sooner.
The updated version will display its effective or last-updated date. If you do not agree with a material change, you may discontinue use of the affected Services before the change takes effect, subject to any outstanding obligations and the applicable cancellation terms.
15. Governing Law and Disputes
These Terms are governed by the laws of India, without prejudice to any mandatory legal protections that apply to you.
Disputes arising out of or relating to these Terms or the Services will be handled by the competent courts in India, subject to applicable law and any mandatory jurisdictional rights.
If any provision of these Terms is held unenforceable, the remaining provisions will continue in effect to the extent permitted by law. A failure to enforce a provision on one occasion does not waive the right to enforce it later.
These Terms, together with the applicable AUP, Privacy Policy, SLA, Refund & Cancellation Policy and any service-specific terms presented to you, form the agreement governing your use of the Services. If provisions conflict, applicable service-specific terms will govern the relevant service to the extent of the conflict, subject to applicable law.
16. Contact Information
Ekire is operated by:
RackVolt Cloud Solutions Private Limited
CIN: U63999BR2024PTC068951
GSTIN: 10AANCR5738G1ZC
Registered Office:
C/O Priyanka Devi, Floor No. 0
NH-27 Sasamusa, near Chakhasna Sirisiya
Sirisiya, Sirsia, Gopalganj, Bihar – 841505, India
For questions concerning these Terms, contact support@ekire.net.
For abuse reports, contact abuse@ekire.net.