How to reach us
Three inboxes, split by topic. If you pick the wrong one it still gets to us.
Support
Questions about your account, a server, or a bill go to [email protected]. Include the email address on the account, and, if the question is about one server, its name or IP address, so we can look it up and answer without a round of questions first.
Sales
For a larger deployment, or questions before you sign up, write to [email protected]. Tell us what you plan to run and roughly how much of it.
Abuse and security
Report abuse coming from an Ekire IP address, or a security problem in our systems, to [email protected]. Send logs with timestamps and the time zone they are in.
Support inside the console
If you already have an account, open a ticket from any page of the console. It reaches the same people, with your account and servers already attached.
Email only for now. There is no phone line or postal address to list.