PRIVACY

Privacy Policy

Draft, pending legal review. This is a plain-language starting point, not final or binding text. Bracketed items are placeholders to be completed before this policy takes effect.

Last updated: [date]

This policy explains what data Ekire collects, why we collect it, where it lives, how long we keep it, and what you can ask us to do with it. Ekire is operated by RackVolt Cloud Solutions Pvt Ltd (CIN U63999BR2024PTC068951, GSTIN 10AANCR5738G1ZC), registered at [registered address].

What we collect

We collect what we need to run your account and your servers.

  • Account details. The email address you sign up with, and any name you add to your profile.
  • Billing information. Your billing address, and the records of your wallet top-ups, charges, and invoices. Card numbers never reach us. They are entered with our payment gateway.
  • Identity documents (KYC). If we need to verify who you are, the documents you upload are stored encrypted. Only staff reviewing your case can read them.
  • Usage and metrics. Which servers you run, their region and size, and the performance metrics we show you in the console: CPU, memory, bandwidth, and similar.
  • IP addresses and logs. The IP you connect from, plus server and security logs. We use these to keep accounts safe and to investigate abuse.

Why we collect it

Each piece of data has a reason:

  • To create your account, sign you in, and let you manage servers.
  • To charge your wallet, send invoices, and keep accurate billing records.
  • To meet legal and anti-fraud requirements. This is why we sometimes ask for identity documents.
  • To run, monitor, and troubleshoot the servers you deploy.
  • To detect abuse, stop fraud, and respond to security events.

We do not sell your data. We do not use it for advertising.

Cookies

We use essential cookies: the ones that keep you signed in and keep the console secure. We do not use advertising cookies or third-party trackers, so there is no tracking to opt out of.

Who processes your data

We use outside processors to run the service. They handle data on our behalf, only for the purpose we hired them for:

  • Payment gateways process your card and wallet payments. Card details are entered directly with the gateway and are not stored on Ekire's servers.
  • Infrastructure and email providers help us deliver the platform and send account and billing notices.

A current list of processors is available on request at [email protected].

Where your data lives

Your servers and the data on them live in the region you deploy them in. Today that is Houston or Singapore. We plan to add more regions. Account and billing records may be processed in the region where Ekire and its core processors operate, which can be a different country from the one your servers run in, and where we transfer data across borders we do so under appropriate safeguards.

How long we keep it

  • Account data is kept while your account is open. If you close your account, we delete or anonymize it, except for the records that law requires us to keep.
  • Billing records are kept for as long as tax and accounting law requires.
  • Identity documents are kept only as long as needed for verification and legal obligations, then deleted.
  • Logs and metrics are kept for [retention period], then deleted.
  • Server data is wiped as part of teardown when you destroy a server.

Your rights

Depending on where you live, you may have the right to:

  • Ask what data we hold about you and get a copy of it.
  • Correct data that is wrong or out of date.
  • Delete your data, subject to records we are legally required to keep.
  • Object to or restrict certain processing.
  • Export your data in a portable form.

To exercise any of these, email [email protected]. If you are not satisfied with our response, you can complain to the data protection authority in India.

Keeping data safe

Identity documents are stored encrypted. Access to sensitive data is limited to the staff who need it, and we keep audit trails of that access. If you find a security problem, email [email protected].

Changes to this policy

If we change how we handle your data, we update this page and the "last updated" date. For material changes, we also email you.

How to reach us

For questions about your data, or to exercise a right, email [email protected]. For abuse reports, use [email protected]. Postal mail goes to RackVolt Cloud Solutions Pvt Ltd (CIN U63999BR2024PTC068951, GSTIN 10AANCR5738G1ZC), [registered address].